- OperatorBV Gaming Limited
- Game Library2,500+ titles from 111 providers
- Payout SpeedUnder 30 min via Visa Fast Funds
- Mobile AppiOS & Android, full game library
Information we collect
To provide an online casino service, we may collect information that identifies a player or can reasonably be connected with a player. The information collected depends on how the website and account are used. Some information is provided directly by the player, while other information is created or collected when the website, games or payment features are used.
Account and contact information
When an account is opened or updated, we may handle details such as a player’s name, date of birth, residential or contact information, username, account preferences and communication choices. We may also keep messages, requests and other information provided when a player contacts customer support. This information helps us create and manage the account, provide assistance, communicate about the service and maintain accurate records.
Identity and verification information
Where verification is required, we may request documents or information used to confirm identity, age, residence or ownership of an account or payment method. This can include copies of identity documents, proof of address, information about the source or use of funds, and related verification results. These checks help protect players, prevent account misuse, support responsible operation of the service and identify fraud, money laundering or other prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, wins, losses, refunds, payment methods and transaction history. Payment details may be processed through specialist payment providers, and we may receive confirmation or limited payment information needed to complete and reconcile a transaction. Full payment card details may not be stored by the casino where a payment provider handles them directly.
Device, usage and technical information
When a player uses the website, we may collect technical and usage information such as an internet protocol address, browser type, operating system, device identifiers, language settings, pages viewed, login activity, approximate location and information about how features are used. This information helps keep the website secure, identify unusual activity, troubleshoot issues, improve performance and understand how the service is used.
How we use and protect information
Personal information is used only for legitimate activities connected with operating, securing and improving the casino service. Depending on the circumstances, we may use information to open and administer accounts, process payments, provide games and account functions, answer questions, manage complaints, communicate service updates and personalise parts of the player experience.
- To verify a player’s identity, age, account details and payment activity where checks are required.
- To detect and prevent fraud, collusion, multiple-account abuse, cyber threats, bonus abuse and other activity that may breach the site rules.
- To meet legal, regulatory, accounting, tax, security and responsible gambling obligations that apply to the operation of an online gambling service.
- To process deposits, withdrawals, refunds and other transactions, and to maintain accurate financial and account records.
- To provide customer support, investigate disputes, review complaints and respond to player requests.
- To send service messages, security notices and other essential communications about an account.
- To send marketing communications where permitted and where a player has provided the required consent or otherwise has a valid choice to receive them.
- To analyse performance, test features, maintain systems and improve the website, games and support experience.
Information may be shared with trusted service providers that help operate the website, such as payment processors, identity and verification providers, fraud prevention services, technology suppliers, customer support platforms and security providers. These parties should receive only the information needed for their function and are expected to handle it securely. Information may also be disclosed where necessary to comply with a lawful request, protect the rights and safety of players or the service, investigate suspected unlawful activity, or meet an applicable legal obligation.
Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong password, keep login details private, avoid sharing access to an account and contact support promptly if suspicious activity is noticed.
Information may be processed by service providers in locations outside Australia where this is needed to deliver parts of the service. Where information is handled by another organisation, appropriate steps should be taken to support its security and lawful use. The people and organisations receiving information may depend on the services used by a player and the requirements applying to the particular transaction or request.
Your privacy rights and data requests
Players may contact us about the personal information connected with their account or use of the website. To exercise a privacy right or ask a question about data handling, email support@parimatchcasino.click. The request should include enough information to help identify the relevant account and clearly explain what is being requested.
Access and correction
A player may ask for access to personal information held about them and may request a correction where information is inaccurate, incomplete or out of date. We may need to confirm the requester’s identity before providing information or changing account records. Some information may be available directly through account settings, while other records may need to be requested through support.
Deletion and account closure
A player may ask for personal information to be deleted or for an account to be closed. We will consider the request in line with applicable requirements and the purpose for which the information is held. Closing an account does not automatically remove every record. Some account, verification, payment, transaction, security or support records must be kept for a period required by law, even after an account is closed. Information that must be retained will be protected and used only for permitted purposes.
Marketing choices
Players can withdraw consent to marketing communications at any time by contacting support@parimatchcasino.click or by using an unsubscribe or preference option included in a marketing message, where available. Withdrawing marketing consent does not stop essential service, security or account communications. A request to stop marketing may take a reasonable time to apply across all communication systems.
We may ask for additional information before completing a request to protect account security and prevent unauthorised disclosure. Requests are assessed and answered within the time and limits required by applicable privacy rules. If a request cannot be completed in full, we will generally explain the relevant reason, such as a legal retention requirement, security concern or the need to protect another person’s information.
Updates to this policy
This Privacy Policy may be updated when the service, technology, business processes or privacy requirements change. The latest version will be published on this page, with the updated date or other notice shown where appropriate. Players should review the policy from time to time to understand how personal information is handled. Continuing to use the website after an update may be subject to the revised policy, except where a separate consent is required.
