Terms & Conditions

1. About these terms

These Terms & Conditions form an agreement between you and Parimatch Casino in relation to your use of the website, account services, games, promotions and related features. By visiting the website, registering an account or using any available service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.

Additional rules may apply to particular games, payment methods, promotions or other services. Those rules will be displayed with the relevant service and form part of these Terms & Conditions. If a specific rule conflicts with a general term, the specific rule will apply to the relevant service or promotion to the extent of the conflict.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing or using the website. Parimatch Casino does not invite anyone to use a service where doing so would be unlawful.

Changes to the terms

These terms may be updated from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The latest version will be made available on the website and will apply from the stated or reasonable effective date. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

2. Eligibility and your account

You must meet all applicable age, location and legal requirements before opening or using an account. You must be at least 18 years old, or older where the law requires a higher minimum age. Parimatch Casino may ask you to confirm your age, identity, address, source of funds or other information before allowing access to some or all services.

You must provide information that is accurate, complete and current. You must update your details if they change. An account must be registered in your own name and used only for your personal purposes. You must not open an account for another person, allow another person to use your account or operate an account on behalf of someone else.

• Keep your username, password and security information confidential.
• Notify Parimatch Casino promptly if you believe someone has accessed your account without permission.
• Do not use false information, impersonate another person or attempt to bypass account controls.
• Do not create multiple accounts unless this is expressly permitted by the applicable rules.
• Do not use the website for unlawful activity, fraud, money laundering or any other improper purpose.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances show that you were not responsible. Parimatch Casino may suspend, restrict or close an account where information cannot be verified, where these terms may have been breached, or where required for security, compliance, responsible gambling or legal reasons.

Verification and account restrictions

Verification checks may be completed before or after registration and may be repeated when necessary. While checks are underway, access to deposits, withdrawals, games or other features may be limited. You must provide requested information within a reasonable period. If the information supplied is incomplete, inaccurate or cannot be verified, the account may remain restricted or may be closed in accordance with applicable requirements.

3. Games, wagers and promotions

You may participate only in the games and services made available through your account. Before confirming a wager, you should check the game information, stake, odds or other applicable details. A wager is generally treated as accepted when it is recorded by the website, subject to technical checks, account status and any specific game rules. Wagers made after an account has been suspended or closed may not be accepted.

Game results will be determined using the rules and systems applicable to the relevant game. Where a result is affected by a clear technical error, malfunction or other material issue, Parimatch Casino may take reasonable steps to correct the affected transaction or result. This may include cancelling an affected wager or restoring an amount where appropriate.

Promotions, bonuses and promotional campaigns may be offered from time to time. Each promotion is subject to its own eligibility requirements, expiry period, wagering conditions, applicable games, maximum values and other rules. You should read those conditions before opting in or using a promotional benefit. A promotion may be withdrawn, changed or refused where permitted by law, including where misuse, error or abuse is suspected.

• Promotions must be used only by the eligible account holder.
• You must not use technical methods, automated tools or coordinated activity to obtain an unfair promotional advantage.
• Multiple accounts, irregular play or other activity intended to manipulate a promotion may result in the promotion being removed.
• Any adjustment to a promotional balance will be made in line with the relevant promotional rules and applicable law.

You should only wager money that you can afford to lose. Gambling involves financial risk and there is no guarantee of winning. You remain responsible for all decisions made through your account, including the amount and frequency of your play.

4. Deposits, withdrawals and financial security

Available payment methods, processing requirements and transaction conditions will be shown on the website or during the relevant transaction. You must use a payment method held in your own name unless an alternative arrangement is expressly authorised. Payments may be subject to verification, minimum or maximum amounts, processing checks and restrictions imposed by the payment provider.

You are responsible for ensuring that your payment information is correct and that you have permission to use the selected payment method. Parimatch Casino may reject, reverse or hold a transaction where it appears unauthorised, duplicated, mistaken, fraudulent or inconsistent with these terms. Additional checks may be required before funds can be returned to you.

Withdrawals may be reviewed against your account information, transaction history, identity checks and applicable legal or compliance requirements. A withdrawal request may be delayed or declined if verification is incomplete, if funds are disputed, or if there is a reasonable concern about fraud, misuse or unlawful activity. Any fees or charges that apply to a payment method will be disclosed where practicable.

You must not deposit funds for the purpose of transferring money to another person or using the website as a payment service. If a transaction is reversed by your bank or payment provider, you remain responsible for any resulting amount owed to Parimatch Casino. The website may take reasonable action to recover amounts arising from chargebacks, payment reversals or fraudulent transactions.

5. Responsible use, privacy and legal matters

Responsible gambling

Parimatch Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. You should set personal limits, take regular breaks and avoid gambling when distressed, affected by alcohol or drugs, or under pressure from other people.

Tools and support options may be available to help you manage your play. These may include deposit controls, spending or session limits, time reminders, account breaks or self-exclusion. The availability and operation of a tool may depend on the service and applicable requirements. You should use the responsible gambling information on the website if you are concerned about your play or someone else's play.

Privacy and communications

Personal information will be handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used for account administration, identity verification, payments, customer support, security, responsible gambling, fraud prevention, legal compliance and service improvement. You should read the Privacy Policy to understand how information is collected, used, stored and disclosed.

By creating an account, you may receive service messages relating to your account, transactions, security and changes to the website. Marketing communications will be managed in accordance with applicable requirements and available preferences. You should keep your contact and notification settings current.

Website availability and liability

The website and its services may occasionally be unavailable, interrupted or affected by maintenance, telecommunications problems, software issues or events outside reasonable control. Parimatch Casino will take reasonable steps to maintain and secure the website, but uninterrupted access cannot be guaranteed. You should not rely on the website for emergency communication or other critical services.

To the extent permitted by law, Parimatch Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, events outside reasonable control or problems with your device, internet connection or payment provider. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.

Complaints and general provisions

If you have a question or complaint, use the customer support or complaint process made available on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You must not submit abusive, threatening or knowingly false material. A complaint may be investigated before a final response or account action is provided.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue. A failure to enforce a term immediately does not waive the right to enforce it later. These terms, together with any rules expressly incorporated into them, apply to your use of Parimatch Casino and are subject to the laws and legal requirements that apply to the relevant service and your location.