Responsible Gaming

Our approach to safer gambling

Parimatch Casino recognises that gambling affects people differently. Most players treat casino games as entertainment, but gambling can become difficult to control for some people. Responsible gaming means understanding the risks, deciding how much time and money you can afford to spend, and stopping when your personal limits are reached.

There is no guaranteed way to win at casino games. Outcomes are based on chance, and previous results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Never assume that a particular game, strategy or betting pattern can guarantee a return.

Gambling should not be used to pay bills, repay debts, replace employment income or solve personal and financial problems. Only use money that you can comfortably afford to lose after essential living costs and other commitments have been covered. If you are unsure whether gambling fits within your budget, it is safer not to gamble.

Players in Australia must meet the applicable minimum age requirements and comply with all laws that apply to them. Do not allow anyone under the legal gambling age to access your account or watch you play. Keep your login details private, use your own account and do not gamble on behalf of another person.

Before you play

• Decide on a spending amount and a time limit before starting.
• Treat any money deposited as money that may be lost.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
• Make sure bills, rent, loan repayments and other important commitments are dealt with first.
• Keep gambling separate from everyday spending so that your activity is easier to monitor.

Tools to help you stay in control

Setting limits before you play can make it easier to keep gambling within your plans. Depending on the features available on your account, you may be able to request or apply controls for deposits, losses, wagering, session time or account access. Review the available settings carefully and choose limits that reflect what you can genuinely afford.

A limit is most useful when it is decided in advance and respected without exception. Do not increase a limit simply because you have lost money or want to continue a winning session. If a limit no longer feels sufficient, consider taking a break instead of changing it. Some changes may not take effect immediately, particularly where a more protective restriction is being reduced.

Take a break or close your account

If you feel distracted by gambling, are finding it difficult to stop or need time away, use any available cooling-off, time-out or account restriction option. A temporary break can help you review your habits without the pressure to continue playing. During a break, avoid opening another account or using someone else’s account to gamble.

If you want to stop gambling, you can request account closure or self-exclusion through the available account or support channels. Self-exclusion is a stronger step intended for players who want to prevent access for a chosen period or longer. Follow the instructions provided and give accurate information so the request can be handled appropriately.

Account restrictions are only one part of a safer gambling plan. You may also choose to remove gambling applications, use device or website blocking tools, ask your bank whether gambling transaction controls are available, and tell a trusted person about your decision. Combining several barriers can make it easier to maintain a break.

Keep track of your activity

• Check your deposits, withdrawals and playing time regularly.
• Compare your gambling spend with your household budget.
• Record the amount you planned to spend and the amount actually spent.
• Notice whether you are spending more time or money than you intended.
• Do not rely on a win to recover earlier losses.

Recognising when gambling may be a problem

Problem gambling can develop gradually. A person may continue gambling despite financial, emotional, relationship or work-related consequences. It is not necessary to wait for a serious crisis before seeking help. Speaking with someone early can provide practical support and help prevent the situation from becoming more difficult.

You may wish to pause gambling and seek advice if you or someone close to you:

• Spends more money or time gambling than planned.
• Gambles to escape stress, sadness, boredom or other difficult feelings.
• Chases losses by continuing to play or increasing the amount wagered.
• Feels restless, irritable or anxious when trying to stop.
• Keeps gambling secret or gives misleading information about gambling activity.
• Borrows money, misses payments or uses money meant for essentials.
• Has arguments or relationship problems connected with gambling.
• Finds that gambling affects work, study, sleep, health or everyday responsibilities.
• Has tried to cut back or stop but has not been able to do so.
• Feels regret after gambling but returns to play again.

If any of these signs apply, stop playing and consider using an account restriction or self-exclusion option. Do not try to win back losses. Write down your debts and regular expenses, remove access to gambling funds where possible, and speak with a trusted person. A qualified counsellor or financial counsellor can help you create a practical plan without judgement.

Protecting people close to you

Gambling harm can affect partners, family members, friends and other people in a household. If you are concerned about someone else’s gambling, choose a calm time to raise the issue and describe the behaviour you have noticed rather than making accusations. Encourage them to seek professional advice, but remember that you cannot control another person’s decisions.

Protect household finances by keeping essential money separate from gambling funds, reviewing shared accounts and agreeing on arrangements for bills and savings. Do not lend money to cover gambling losses or help conceal gambling from others. Support services can also provide advice to people affected by another person’s gambling.

Getting help in Australia

Free and confidential gambling support is available across Australia through services in your state or territory. These services can provide counselling, information about self-exclusion and practical help with financial or relationship concerns. You can also speak with your general practitioner, a qualified mental health professional, a financial counsellor or another trusted health service.

You do not need to identify as having a gambling addiction before asking for help. Support may be useful if you are worried about your own gambling, trying to take a break, dealing with debt or affected by another person’s gambling. Ask the service about the support options available to you and whether confidential or online assistance is offered.

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself or another person, stop gambling and seek urgent help through appropriate emergency, health or crisis support services in your location. Your immediate safety is more important than any gambling account, balance or loss.

Contacting Parimatch Casino about safer gambling

If you want to discuss a limit, time-out, account closure or self-exclusion request, use the support or account options made available on the website. Provide clear information about the restriction you want. You should not continue depositing or playing while waiting for a safer gambling request to be reviewed.

Our safer gambling information is intended to support informed decisions, but it is not a substitute for professional financial, medical or mental health advice. Gambling involves risk, and responsible play cannot remove that risk. The safest choice for anyone who cannot gamble within their limits is not to gamble.